Bitrix24 contact center

Company

Tasks and projects

CRM

Contact center

Sites and shops

Chat bots

Contact center helps to love customers

Free for 12 employees

Your Facebook, Instagram, VKontakte, phone and e-mail are connected to Bitrix24
Contacts, all correspondence and records of conversations with customers are stored in CRM
No potential customer will be lost!
You respond to customers quickly and wherever they are comfortable

Telephony

Connect your phone to Bitrix24: you can rent a phone number, connect your phone or even your own ATE. Customize your scenario with the client.

Everything will remain in CRM.

Open lines

Connect VKontakte, Facebook, Instagram, Yandex. Chat and other digital channels to the Open Lines and answer everyone from your company's single chat.

All consultations from the Open Lines immediately fall into CRM. The entire history of the client in the card CRM.

Free chat on site

Install chat on your website and respond to customers in real time.

Their contacts will be your trophy in the fight for conversion in sales.

CRM-forms in social networks

Your client can easily fill out an application or message without leaving the news feed of his social network. When you click on the ad button in VKontakte or Facebook, a form will open with the fields already filled in.

All data will automatically fall into CRM.

CallTracking

soon appear

Distribute phone numbers to different advertising channels and track where more customers will come from.

You do not have to guess when planning the next campaign, which advertising media to choose.

Distribution of calls and messages

Calls and messages from connected channels fall into your Contact Center and are distributed among employees according to the queue rules.

The whole history of communication with the client will continue in Bitrix24.

Answering machine

A client who has applied during off-hours or during a heavy load will receive information about this from the answering machine

Customers appreciate conversations

Watch how your managers communicate: how quickly they respond, what ratings customers give, evaluate dialogs yourself.

Post

Connect your mailbox to Bitrix24. Use familiar and understandable scripts for working with letters.

You can create a meeting or set tasks directly from your letter.

CRM-forms on the site

Place on your website questionnaires, invitations, registration forms.

All the information from the forms immediately goes into CRM.

Everything is saved
in CRM

You will recognize your regular customer, even when he contacts you through different channels. Bitrix24 will show you the history of communication with him in CRM.

Job analysis

Thanks to the reports you received, you can find out the time load, evaluate the effectiveness of both the communication channels themselves and the work of the operators.

Correct reports will help you make important strategic decisions.